How can I help you?

Strategic consultant specialising in people, process, performance & purpose

Working collaboratively with you to create positive, sustainable change across your team, processes & performance.

Some of what I do

Operational & strategic review

Whether you are looking to grow your business, improve your current performance or find efficiencies in your current processes a strategic review is the place to start.

I start by reviewing your current business operations including your people, systems, marketing and processes.

Together we will clarify your goals and objectives for the short, medium and long term. From there we will create a business strategy that builds on your current strengths, highlights some quick-wins, identifies areas for improvement in processes and performance, and aligns your whole team and ways of working with your goals and objectives.

It's all about the people

Are you struggling to attract and/or retain great people?

For most businesses your people really are your biggest asset and also your biggest cost. What's more your people are the voice of your business - representing you and your brand to your customers and stakeholders.

When was the last time you reviewed your people processes? What about your job descriptions, interview and onboarding processes? Do you know what motivates your people and how to reward and retain them? Does your commission structure incentivise the behaviours you want to encourage? How do you know?

I can review your current processes, support with interviews and produce People Plans that incorporate all aspects of attracting, rewarding and retaining great people.

The power of purpose

Your purpose, values and culture are your most powerful tools. But do you know them? Can you communicate them? Do your customers and team know? How do you know that they know?

Your purpose is your real USP. A clear purpose attracts customers and team members that want to work with you. This impacts every aspect of your business - from your recruitment and retention to your cost of customer acquisition and your culture. It also helps you to remain agile yet focused in an ever-changing world.

Your values demonstrate what you stand for, how you show up every day and your expectations of your team. Defining, communicating and embedding your purpose and values in day-to-day practices and decision making creates a culture that thrives - even when you're not there. I can help you to achieve this.

Leadership support and development

Are you running your business alone and wanting some 1-2-1 support? Someone to offer candid advice and a fresh perspective? Perhaps you're a leader wanting to adapt and develop your leadership style to become more effective.

Combining my years of leadership experience and my Organisational Development and coaching qualifications I can act as a critical friend and adviser with pragmatism, expertise and empathy alongside confidentiality.

Whether you have a specific issue to discuss or are looking for longer term support, it starts with a conversation.

Specific projects, facilitation & problem solving

Do you have a specific project or problem you want support with that doesn't require a full-time or permanent role?

Do you have a strategic plan but don't have the time to spend implementing it? Perhaps you have an issue in your team or are wanting to make some changes and could benefit from an external facilitator.

As an expert, independent and external viewpoint I can see and address areas that are dificult to get to grips with internally.

Whatever your need, fly me in and we will make it supercalifragilisticexpialidocious.

About me

Why Me?

The unique combination of almost 20 years as an organisational leader across sales, operations, marketing and people processes alongside my continual personal development and life-long learning including my MSc in People & Organisational Development, allows me to combine practical experience with experiential learning and academic theory.

Organisational Development focuses on people-centric and values based interventions that create sustainable change at the individual, team and organisation-wide levels.

My Approach

I take a holistic and pragmatic approach to supporting you, your team and your business with pride and passion.

I focus on people, processes and performance with a golden thread of organisational purpose and culture. This approach aligns individuals, teams and the wider organisation and leads to improved customer outcomes, reduced bureaucracy, clearer decision making and a high performance culture of accountability and autonomy.

When it comes to problem solving I don't just address what is happening on the surface, instead I ascertain and understand the root causes using double and triple-loop thinking. This allows me to find solutions that are multi-dimensional and sustainable - I don't just paper over the cracks.

My Experience

I became a Director of my first company, a B2B vehicle leasing company, aged 25. After selling my shares and taking some time to travel I helped a previous client launch his solicitors firm before moving into estate agency where I held leadership positions in independent, corporate and start-up estate agencies for over 15 years.

I've taken businesses from mediocre to market leading; created and implemented business strategies that have delivered a 25% increase in profits; recruited teams from scratch and trained and developed people from new starters to directors and business owners.

I am a life-long learner having studied marketing via CIM and law via CILEX. Most recently I've completed an MSc in People & Organisational Development at the renowned Roffey Park Institute with my dissertation centred on power and purpose within organisations.

Media

I have appeared on many podcasts, panels and videos. Topics I have covered include rewards and motivations, hierarchies, purpose, gender pay gaps - what they are and why, adapting to and embracing change and many others. Here are some videos that cover some of these topics.

watch videos